Charting a New Path with AI Trends: Delivering Value

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By José Ignacio Orlando

November 17, 2023

AI is here to stay. Its own dynamic nature makes it evolve quickly, and it’s up to us to harness its potential, ensuring we build, protect, and extract maximum value from this transformative force. In this line, Gartner has mapped out ten noteworthy AI trends categorized into Investment Protection, AI Building, and Value Delivery. In Part 1, we delved into Investment Protection. In Part 2, we analyzed AI Building. And now, let’s delve into the trends for Value Delivery.

  1. Machine Customers

Brace yourself for a profound transformation as the concept of customers expands beyond human beings. Machine customers, non-human economic entities endowed with the capacity to acquire goods, solicit services, negotiate transactions, and receive and exchange information, are on the verge of becoming a defining feature of the business landscape. This paradigm shift represents a historic milestone, poised to eclipse even the profound impact of digital commerce. By 2028, it is projected that machine customers could render a substantial 20% of human-readable digital storefronts obsolete, underscoring the profound implications of this shift.

  1. Augmented connected workforce

This strategy aims to maximize the value delivered by human staff by fostering connections that harness intelligent technology, workforce analytics, and skill augmentation. The goal is to accelerate and scale talent development. This tech-powered bridge between the physical and digital realms enhances governance over workforce aspects like knowledge curation, talent management, organizational design, and learning and professional development. AI technologies are already impacting this specific field, i.e. aiding inexperienced workers to improve their performance in complex environments. By 2027, we anticipate that 25% of CIOs will be utilizing augmented connected workforce initiatives to slash time to competency by 50% for key roles.

In this Value Delivery category, Intelligent Applications, Sustainable Technology, and Democratized Generative AI continue to play pivotal roles. Find them at Part 1 and Part 2 of this series.

These trends are the next big thing in the dynamic world of AI. They are your allies in safeguarding and empowering your organization. At Arionkoder, our AI Lab is poised to help you make the most of them and achieve extraordinary results. Reach out to us at, and let’s embark on a journey to conquer your challenges and explore innovative solutions together! Stay tuned for more enlightening updates on AI trends.