Category:

AI Strategy & Implementation

From rule-based to conversation: the chatbot shift

From rule-based to conversation: the chatbot shift

In our digital world, chatbots are everywhere. Whether it's seeking information, understanding a process, or initiating a claim, many of us have interacted with chatbots of various capacities. While these automated systems have made certain aspects of communication...

Simplifying health experiences for patients

Simplifying health experiences for patients

Technology has long played a role in healthcare, from early medical devices to today’s advanced systems. However, the persistent challenge has been the lack of user-centered design. While technological tools have the potential to enhance patient care and streamline...

Understanding Health Tech users: Clinicians

Understanding Health Tech users: Clinicians

In the context of our Health Tech Guild, we are reviewing the main participants we design for. We consider this crucial to creating more human-centered products, and we’ve started with possibly the most relevant actor: The Clinician. Clinicians are central figures in...

Knowledge Base Management through AI

Knowledge Base Management through AI

What is a Knowledge Base? When we talk about a knowledge base nowadays, we may assume that it’s just a library of information and data related to a company, a product or a specific project. This vague definition leaves out some key aspects to consider when discussing...

Meet Alvee, one of our Reshape Health Grantees

Meet Alvee, one of our Reshape Health Grantees

https://youtu.be/UTnKFNvANJA We helped Alvee build their digital product through our Reshape Health Grants. See Alvee's case here, and find the transcript for Nicole Cook, Alvee's CEO's interview below. Nicole Cook: So we help healthcare organizations to reduce health...

Unveiling AI POCs While Safeguarding Data

Unveiling AI POCs While Safeguarding Data

In today's rapidly evolving AI landscape, companies are eager to explore AI tools to enhance operations, customer experiences, and decision-making. However, conducting AI Proof of Concepts (POCs) poses significant risks if not managed correctly. This insight offers...

UI Patterns for AI Augmentation (II)

UI Patterns for AI Augmentation (II)

In the continuing exploration of UI patterns for AI augmentation, this second article delves deeper into specific methods that empower users to seamlessly generate results using artificial intelligence. Just as we discussed in Part I, the integration of AI into...

Improving customer service interactions using RAG

Improving customer service interactions using RAG

Retrieval-Augmented Generation (RAG) is revolutionizing question answering. It goes beyond the limitations of static FAQs by enabling chatbots to interact with users in natural language (any language!), answer questions from diverse data sources, and generate...